Shipping policy

At Sukku’s, we take the utmost care in preparing every order. We use premium ingredients and follow safe, hygienic processes to deliver fresh, high-quality products to you.

Order Processing and Delivery

Orders are prepared and delivered within 24–48 hours from the time the order is successfully placed and confirmed.
However, if the ongoing production cycle is sold out, then we can take pre-orders, with a delivery time of 48-72 hours or 72-96 hours, depending upon the number of sold out production cycles.

While we always aim to deliver within this timeframe, an unexpected delay may occasionally occur due to circumstances beyond our control. If your order is affected, we will make every reasonable effort to keep you informed.

Delivery Locations

We currently deliver only to selected locations within Mumbai.

The availability of delivery to your location will depend on its distance from our kitchen and whether it falls within our serviceable delivery area.

Shipping Charges

Shipping charges are calculated according to the distance between our kitchen (located in Malad West) and the delivery location.

The applicable delivery charge will be calculated for your order based on the address provided.

Please ensure that you enter a complete and accurate delivery address, PIN code, and active contact number while placing your order.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery and contact information.

If you notice an error in your address or contact details after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been prepared or dispatched.

Sukku’s will not be responsible for delays or unsuccessful deliveries caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.

Damaged or Tampered Products

We take great care while preparing, packing, and delivering every order. However, if you receive a product that is damaged, tampered with, or otherwise affected during delivery, please contact us by email and provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the condition of the product and its packaging
  • Any other relevant details that may help us review the matter

Once we receive the required information, our team will examine the issue and take the appropriate action.

For further information regarding eligibility, review procedures, and available resolutions, please refer to our Return and Refund Policy.

Contact Us

For questions or assistance regarding your order or delivery, please contact us using the email address provided on our website.